Terms & Conditions

These terms explain how The Next Gen Toy Store sells and supports its products.

Effective date: October 24, 2026.

Who you are buying from

The seller is The Next Gen Toy Store, operating the Next Gen Toy Store website intended for nextgentoystore.com. Contact us at support@nextgentoystore.com or at 423 Tyee Dr. #15235, Point Roberts, WA 98281, United States.

These terms apply to orders placed through the Next Gen Toy Store website.

Using the store and choosing products

Orders should be placed by an adult able to enter a binding purchase contract. Give accurate contact, billing and delivery details and keep account credentials private. If you suspect unauthorized account use, contact us promptly.

Read the individual listing before ordering, including the supplier reference, contents, dimensions, age guidance and warnings where supplied. Building kits contain small parts and require the supervision indicated for the product. An interest-based or gift recommendation is a browsing aid, not a safety assessment, guarantee of suitability or professional educational advice.

Our launch collection consists of physical building-block kits. A reference to a theme, character, design or compatibility number describes the listing and does not by itself establish manufacture, licensing, endorsement or affiliation with a named brand. We aim to keep product representations accurate; please ask if an important detail is unclear before buying.

Prices, payment and order issues

Displayed prices are in US dollars unless clearly stated otherwise. Applicable sales taxes and any charge collected by the store must be shown before you place the order. A bank or payment provider may separately apply currency conversion or other fees under your agreement with it.

Available payment methods are shown at checkout. During the pilot, payments are processed through PayPal. Payment is captured when the payment provider approves the transaction; a pending or failed payment does not confirm a paid order or grant access to downloadable files.

Check the order summary and contact us promptly if you notice an error. An automated order receipt acknowledges the submitted order; any unresolved stock, payment, pricing or security issue must be addressed before fulfillment. We will not substitute an item, increase an agreed charge or charge an additional amount without your agreement. If we cannot fulfill an order, we will notify you and arrange the applicable refund.

Digital building instructions

Digital instruction listings provide the PDF file described on the product page. They do not include bricks, figures or other physical parts. Access is for the purchaser’s personal use only. You may keep and re-download the file for your own use, but you may not share, publish, sell, sublicense or commercially distribute it.

The store currently provides unlimited downloads with no entitlement expiry. Individual secure download links are temporary; return to your order or account to generate a new link. Access begins only after payment is confirmed.

Digital-download purchases are non-refundable once access is provided, except where applicable law requires otherwise. If the file is unavailable, corrupted or does not match the verified listing, contact support so we can investigate and correct the delivery problem. Nothing in this section limits rights that cannot lawfully be excluded.

Cancellation and order changes

Email your order number and requested change as soon as possible. We will check whether the supplier has already processed or dispatched the order. A cancellation or address change cannot be assumed complete until we confirm the outcome. Orders already dispatched may need to follow the return process.

Cancellation requests are accepted until the supplier begins fulfillment. There is no cancellation fee. A cancellation is complete only after we confirm it. This operational cutoff does not limit statutory cancellation or refund rights, including rights arising from a shipment delay.

Processing, shipping and duties

The initial shipping area is the USA and Canada, with free shipping and no minimum purchase under the current shipping policy. Allow 1–4 business days for order processing, followed by typical transit of 7–15 business days after dispatch. Estimates are not a guaranteed arrival date; customs, holidays and carrier conditions can affect transit. Contact us before ordering for a time-critical gift.

Our supplier arranges packing and shipment. The business and return address does not imply that a product is stored in or dispatched from the United States. Fulfillment location and any product-specific delivery information should be confirmed where relevant to your purchase.

Import duties, import taxes or customs/courier charges may apply depending on the item and destination. Unless the listing or checkout expressly says the store collects those charges, they are payable by the customer to the relevant authority or carrier. Free shipping does not mean import charges are included.

If we learn we cannot ship within a stated processing period, we will notify you, offer the applicable choice to agree to a revised shipment date or cancel for a refund, and handle the order in accordance with applicable law. We will not treat an estimated transit range as permission to leave an unshipped order indefinitely open.

Review your delivery details carefully. If tracking shows a problem, a parcel is missing, or an item arrives damaged, contact us with the order reference and any available photos. We will investigate with the supplier or carrier and explain the next steps. These terms do not impose a blanket denial of remedies solely because a carrier marks a parcel delivered.

Packaging and product presentation

Unless a listing explicitly states otherwise, kits are supplied without the original retail box and are repacked for shipment. Product photos show the model or source-listing contents and should be read with the written description; they are not a promise of retail gift packaging. Screen and lighting differences can affect how colors appear, but do not change the product specification or your remedies for an incorrectly described item.

Returns and refunds

The change-of-mind return window is 14 days starting on delivery. Contact support within that window with your order number and reason for return. Kits should be unused and in the condition and packaging in which they were received. Customers pay change-of-mind return-shipping costs. Keep a return tracking reference and contact us before sending the parcel so the order can be identified.

The approved return destination is:

After an eligible returned item arrives and is inspected, we submit the approved refund to the original payment method within five business days. Bank or provider posting times may differ from our processing time. No restocking fee applies. The 14-day deadline applies to contacting us and requesting the return; follow the return instructions we provide. Faulty, wrong or misdescribed goods are handled separately from voluntary change-of-mind returns, subject to applicable rights.

Missing parts and other product problems

For missing parts, check the bags and instructions, then send the order number, product name or SKU, photos or instruction references, colors and quantities needed. For confirmed missing parts, the supplier covers the replacement part and shipping cost. We help coordinate the request and provide tracking once available. Timing and part availability must be checked for the particular request; there is no guaranteed replacement arrival date in these terms.

For damage, the wrong item or another defect, contact us with the order reference and supporting information so the appropriate remedy can be assessed. The missing-parts process does not replace remedies required by law. See the replacement guide and return policy.

Accounts, content and privacy

Use the website lawfully. Do not attempt unauthorized access, interfere with other customers or submit information you are not entitled to share. Site text, photos, product marks and other materials remain subject to their respective ownership and rights. Buying a physical kit does not grant permission to commercially reproduce or resell instruction files or site content.

We use order and contact information to administer purchases, arrange fulfillment and provide support, as described in the privacy notice. Payment information is handled by the payment provider shown at checkout.

Your rights, complaints and updates

Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded, including applicable rights concerning faulty or misdescribed goods, shipment delays or consumer purchases in your jurisdiction. These terms do not impose mandatory arbitration, a class-action waiver, an exclusive court requirement or a broad waiver of statutory warranties.

Contact support first so we can try to resolve a problem. This does not prevent you from contacting an applicable consumer protection authority or pursuing a remedy available under law. We may update these terms for future orders; an update does not retroactively remove rights or alter an existing order without a lawful basis and any required agreement.

These terms apply to pilot orders placed on or after the effective date. We may update them for future orders without retroactively removing rights or changing an existing order without a lawful basis and any required agreement.