Returns & replacements

Start with the order number and a description of the issue so we can distinguish a missing piece, damage or a return request.

Digital downloads

Digital building-instruction purchases are non-refundable once access is provided, except where applicable law requires otherwise. If a file is unavailable, damaged or does not match the verified listing, contact support@nextgentoystore.com so we can correct the delivery problem.

Missing pieces

You may only need a replacement part rather than a return. Prepare the instruction step, part reference and a clear photo. The supplier pays the cost and shipping for confirmed missing parts.

14-day returns

The return window is 14 days starting on delivery. Customers pay return-shipping costs. Return requests are for unused kits in the condition and packaging in which they were received.

Requesting a return

Contact support@nextgentoystore.com with your order number and the reason for the return so we can help with your request. The approved return destination is:

Keep your order number with your return correspondence.

Policy details awaiting confirmation

Contact support before sending a return, then provide the return tracking reference. Once the return has arrived and been inspected, an approved refund is issued to the original payment method. Any additional exclusions, the cancellation cutoff and refund-processing timeframe remain under review before launch.