Let’s find the missing piece.

A missing piece should not bring your whole build to a stop. A clear photo and a few details help us identify what you need and work with the supplier on a replacement.

Check the kit first

Open and check each bag carefully, including the corners and any smaller bags inside. Compare the piece with the instruction step and parts list; a similar-looking part may be used elsewhere in the build.

Show us the part and quantity

Circle the missing piece on a photo of the instructions or parts list, then write the quantity needed beside it. Include the page or step number if it is available. If the same order contains several kits, tell us which kit needs attention.

Instruction page with two circled angled pieces, each marked quantity one. — Circle each missing piece and write the quantity beside it. View full photo

Example parts list showing plate references and quantities one, two and one. — A parts-list reference can help identify the exact piece and quantity. View full photo

Instruction page with a window assembly circled and marked quantity one. — If a part number is unavailable, show the instruction step clearly. View full photo

Email your request

Send the following to support@nextgentoystore.com:

Your Next Gen Toy Store order number and the email used at checkout.
The product name or supplier SKU, especially if the order contains multiple kits.
A clear photo showing the part, its color and the quantity needed.
The instruction page, step or part reference, when available.

Please do not send payment-card details, account passwords or banking information. If a delivery address needs correcting, tell us in your request so we can confirm it privately.

Confirmation and tracking

We review the details with the supplier and may ask for another photo if a part cannot be identified. For confirmed missing parts, the supplier covers the replacement part and its shipping cost. We will share tracking information once it is available.

Replacement availability and transit depend on the part and destination. We cannot give a reliable arrival date until the request has been checked. Keep the kit and instruction booklet while we work on it.

Damage, the wrong item or a return?

Contact us with photos and your order reference so we can assess the issue. The missing-parts process does not replace your rights when an item is faulty, incorrect or otherwise not as described. For a change-of-mind return, see our Returns & replacements policy.

For an order question, include the order number and email address used at checkout.